Do you know what Brilliant Earth’s return policy is? this is one of the questions our readers ask a lot. Well, we´ve got you covered.
The Brilliant Earth Jewelry company has a great reputation for its sustainably made, high-quality, and beautiful products. But how do they hold up when it comes to customer satisfaction?
What is the Brilliant Earths Return policy like? Brilliant Earth offers customers a 30-day money-back guarantee on most of the items they sell. They also offer one complimentary re-sizing within 60-days.
While this time frame seems pretty basic and fair, there are some stipulations, exceptions, and “fine print” you need to know about.
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Who is Brilliant Earth?
Before we get into the depths of the return policy put in place at Brilliant Earth, let’s talk about who they are and what they offer.
Brilliant Earth is a jewelry and gemstone company established in 2005 by Beth Gerstine and co-founder Eric Grossberg. The business’s headquarters is located in San Fransico, California, and prides itself on its ethically sourced products.
Not only does Brilliant Earth offer 100% recycled metals when manufacturing its goods. This company is also one of the first to utilize a program that allows each gem to be traced back to its origin.
This jewelry company is certified by the Responsible Jewelry Council and recognized for its contribution to the planet.
Although they have opened a few brick-and-mortar locations across the US, their main market is in online sales.
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What is Brilliant Earth’s Return Policy?
The basic return policy for the Brilliant Earth jewelry company is your typical 30-day money-back guarantee.
While there are some exclusions to this policy, the majority of products are covered, and return shipping is free.
On top of the 30-day return window. Customers also have a 60-day free resizing guarantee. This means you have 60-day from the day your product ships to send it back if it doesn’t fit.
You don’t have to have a specific reason as to why you are returning the item as long as when it goes back to the store; it is in the exact same condition it was when you first received it.
4 Reasons Why Brilliant Earths Return Policy Sucks
All return policies have their own “fine print,” making the returns or exchanges on items a lot more complicated than it really needs to be.
While Brilliant Earth seems to be a pretty great jewelry store, it still has its own set of flaws when it comes to taking back unwanted items.
1. Not All Items Can Be Returned
True, companies have to protect themselves when accepting returns. They are in the business to make money.
However, that doesn’t mean customers should be happy to hear they are stuck with an experience piece of jewelry that they don’t want.
Here is a list of items Brilliant Earth will not take back.
- Items that have been modified
- Engraved or resized pieces
- Previously exchanged items
- Layaway orders after 30 days from purchase (This one is just crazy, on layaway, the customer doesn’t have the time to decide how they feel about the physical piece.)
- Custom-designed jewelry
We can’t figure out why previously exchanged items are on this list, nor do we really know what it means.
If someone else exchanged the item, the new owner can’t return it? That seems a little weird.
It is also important to note that any Vintage rings and rings in the Extraordinary Collection are final sales if they are resized.
This does make sense since custom ring sizes make the piece harder to sell, and these specific rings can’t be resized more than once, or they can fall apart.
2. Alterations Requested During Products Void Complimentary Return
Now, most companies will charge a fee for any alterations requested after the product has been designed, created, and shipped to the customers. However, alterations requested while the order is still in process shouldn’t be an issue.
In the Brilliant Earths return policy, it states that “alterations to orders currently in process void the complimentary resize, return and exchange policies.”
So, if you ask for an alteration while the item is still in production, you can’t send it back for a complimentary resize or return; you will be charged a fee.
3. Extremely High Fee For Missing Paperwork
When returning an item, all companies want the product back in the same condition it was in when first received.
This also includes all of the packaging and paperwork. If you forget to throw in the diamond certification slip, you will be charged $250.
This extremely high fee seems a bit over the top since the chances are pretty high that the company has another copy. (Maybe they don’t want the slip falling into the wrong hands?)
4. The Return Period Starts the Day it Ships
The return period does not start the day the ring is received; it starts the moment the item ships out from the company.
This means you lose almost a week waiting for it to get to your home. It could be even longer if you are out of town, or you have a P.O Box you can’t get to frequently.
If you are picking your jewelry up from the store, the return time period starts the moment the item is available for pick up.
So, if you plan to go on a vacation or a business trip, make sure you can grab the product first or wait to purchase the item until after you return.
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4 Reasons Brilliant Earth’s Return Policy is Great
Not all of the return policy is bad; in fact, it has a lot of great parts to it as well. Let’s take a quick look at what makes Brilliant Earth’s return policy pretty remarkable.
1. Free Return Shipping and Insurance
When you purchase a piece of jewelry, it is a relief knowing it can be easily returned if it doesn’t fit, doesn’t look how you hoped or just isn’t for you.
It’s even more of a relief knowing that you are not responsible for the shipping fee on your return.
If you don’t like your ring, you can send it back with a free FedEx return shipping label provided by Brilliant Earth.
You simply contact the company, double box the jewelry, and place the shipping label on the package.
You can track the shipment all the way back to the company online.
2. Complimentary Resizing or Exchanges
Not only do you have the ability to send the ring back after 30-days, but you are also provided with complimentary resizing on all ring orders.
This means you can return the product up to 60-days after purchase and get it resized for free if it doesn’t fit. That includes free return shipping.
Do you love the ring but not the color? No worries, you have 30-days to exchange your ring if you want. Like returns, you have 30-days from the date of shipment to decide you want to exchange the item. In that time frame, the return shipping is free.
3. Quick Refunds
We have all had to deal with a slow refund at one time or another. This scenario is frustrating on so many levels. Luckily, when working with Brilliant Earth, the refunds are processed pretty quickly.
The refund process takes around five business days once the return reaches the company and the product is accepted back.
Note: Any products that were refused to deliver or do not have a return shipping authorization number will not be issued a refund.
4. Complimentary Jewelry Cleaner is Yours To Keep
Every product sold by the Brilliant Earth company comes with a complimentary jewelry cleaning product.
Even if you return the item you bought for a full refund, the company wants you to keep the cleaner free of charge.
While it may have something to do with health safety, or, they can’t re-sell used jewelry cleaner, it is still nice knowing you can keep this little gift, even if you don’t end up doing business with the company.
What About Brilliant Earths Returns on Items With a Warranty?
Brilliant Earth offers all customers a free lifetime warranty on all of their jewelry to protect you from a manufacturer error.
This means any type of damage or defect to the ring done during production is covered 100%.
The company has the final say in whether or not the damages are covered as well as how to provide the best solutions. If your piece is covered under warranty, the jewelry will either be repaired or replaced at no cost to you.
Vintage rings and rings in our Extraordinary Collection are not included in the lifetime warranty since they are not manufactured by the Brilliant Earth company.
Your warranty is void if you have the ring repaired by any other company.
How to File a Claim
Before sending your ring back to Brilliant Earth, you will have to contact the company by phone.
This phone call will help them evaluate the piece and give you an idea of whether or not you are covered under warranty.
If you are covered, you must provide a $50 deposit. This deposit is returned once the piece is received, and the warranty claim is approved.
If your ring is not covered, the $50 is non-refundable as it is used for shipping fees and the evaluation process.
How To Return An Order With Brilliant Earth
Returning an order to Brilliant Earth is pretty straightforward and pretty similar to any other online return you have ever made in the past. Here is how to do it.
- Obtain the Return Shipping Authorization Code– Call the customer service number provided by the Brilliant Earth website and request a return shipping authorization code. This code must be easy to see on the outside of the package.
- Print Your Return Label: Brilliant Earth will provide you with a free pre-paid package label; print this up and attach it to your return package.
- Packing your order: Make sure all of the items you received are added to the return package. Also, include your invoice and any certificates that came with your jewelry to ensure you are not charged the $250 replacement certificate fee.
- Shipment and Insurance: The insurance is only valid if the item is double boxed. This means placing the ring box inside a small secure box, then putting that smaller box inside a larger shipping box. Use the original packaging if possible.
Remember: The return window is good from the date it is shipped and not from the date of purchase. Any items returned after the return window of 30-days is expired will not be accepted or refunded.
What if You Want to Return the Item Back Yourself?
If you prefer shipping the returned item back without the pre-paid shipping label offered by Brilliant Earth, you can do so.
Please opt for the insurance and tracking. Choosing to send it back by your own preferred method doesn’t insure you if something happens during transportation.
Can You Track Your Return With Brilliant Earth Products?
With all of the technology we have today, tracking packages is easier than ever.
Thankfully, Brilliant Earth is taking advantage of these technological advancements and offers all customers an easy way to watch their packages move from one place to the next.
Simply log onto the Brilliant Earth Website, click on the “track your order” tab, and enter your email address and order number when prompted.
The system will pull up your shipping number and can let you know exactly where your return has been, where it currently sits, and where it is going in the near future.
It can also let you know once it arrives at the company.
Summing Things Up
There really isn’t anything special about Brilliant Earth’s return policy; it is very similar to that of many other jewelry companies online and in-stores.
If you have an item you want to return or exchange, make sure you get it done within the 30-day window from the moment the product ships, or else you will be out of luck.
Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.
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Is Brilliant Earth Good? Since 2005, Brilliant Earth has been the clear-cut leading jeweler for ethical diamonds and jewelry. Everything Brilliant Earth offers, down to the packaging, is responsibly sourced. But because of their claim for high ethical standards, many of the diamonds are sold at a premium.
Brilliant Earth offers a free lifetime warranty against manufacturing defects on all Brilliant Earth fine jewelry.
Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.
Brilliant Earth uses both natural diamonds and lab-created diamonds in its jewelry. The natural diamonds are sourced from Diavik and Ekati mines in Canada, and from Namibia and Botswana. The company's sapphires are from either Australia or Malawi.
Lab grown diamonds are as real as diamonds mined from the earth. Lab grown diamonds are identical to earth mined diamonds in every way, except that they are grown in a lab. They have the same chemical, physical, and optical properties as mined diamonds and exhibit the same fire, scintillation, and sparkle.
Yes, all Brilliant Earth diamonds are certified by the world's leading gem grading labs including GIA, IGI, HRD, and GCAL.
Brilliant Earth offers competitive pricing on their diamond ring selections when compared against other companies. It is a luxury product, so pricing fluctuates across certain categories and depending on the type of diamond selected.
Does Brilliant Earth offer Black Friday and Cyber Monday deals? Yes, Brilliant Earth offers Black Friday and Cyber Monday deals. You can find all Brilliant Earth Black Friday coupons and Cyber Monday deals on BrokeScholar.
A jeweler can do the work in as little as two hours, though it may take up to a month if the ring has an intricate setting. A simple resize costs from $20 to $60, depending on the type of metal and region of the country. For a more complex resizing, the cost ranges from $50 to $150.
Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase. When you decide to return the ring, you should include the original ring documents. You need to include receipts, certificates, maintenance records, appraisals, and ring box with the engagement ring, itself.
The ring is kept by the recipient, even if the marriage never occurs and no matter who broke the engagement. Once the marriage occurs, most states view the gifting of the ring as complete. In the event of a divorce, the recipient of the ring is entitled to keep the gift.
If your gorgeous new ring is a little off in size, don't worry: Engagement ring resizing is quite common. If the ring doesn't fit, it's time to head back to the jeweler to have it resized.
Beth Gerstein, cofounder and CEO of Brilliant Earth, visits a mining community in Sierra Leone from... [+] Before starting her own company, Gerstein worked as an electrical engineer for a small startup that focused on satellite communications.
Can a Jeweler Tell That a Diamond is Lab Grown? No. Ada's lab diamonds and natural diamonds of the same quality look the same, even to a trained eye. Traditional jewelers' tools such as microscopes or loupes cannot detect the difference between a laboratory-grown diamond and a natural, mined diamond.
Lab-made diamonds typically have good clarity. Like a high-quality natural diamond, lab-made diamonds won't get cloudy.
According to diamonds.pro, a 1 carat diamond costs anywhere between $1,300 and $16,500. However, a quality diamond doesn't just come down to size. When assessing diamond value, four very important factors are always taken into consideration – the four c's of diamond quality: color, cut, clarity and carat.
“Our position is lab-grown diamonds are not a luxury material. We don't see a role for them in a luxury brand. They have their use and they have their place, but I think luxury consumers will continue to desire the rarity and amazing story of natural diamonds.”
A 2-carat lab created round diamond might cost around $5,000 vs. $20,000 for a mined diamond.
The best certification for diamonds created in labs is the IGI. They give specific grading for certain qualities like clarity, color, and many more. Another reliable grading system is the GIA.
What are the best Diamond Certifications? The best diamond certifications are the GIA and AGS because they're the most consistent lab grading entities. That means you can trust their grading in all aspects like Color, Clarity and Cut quality. These labs also grade more rigorously than other labs.
As part of our commitment to environmental responsibility, Brilliant Earth primarily uses recycled and re-refined gold in our fine jewelry. Our precious metals are high quality and responsibly sourced.
WHAT IS MOISSANITE? Moissanite is a diamond simulant made of silicon carbide. A diamond simulant is a stone that has a similar appearance to a diamond but is not a real diamond. It is very difficult to tell apart a diamond & moissanite, making moissanite a common diamond alternative.
Blue Nile and Tiffany & Co. are both upscale, preeminent, jewelry retailers known for their diamond engagement rings.
Blue Nile's competitors. Blue Nile's competitors and similar companies include Brilliant Earth, Tiffany & Co., Signet Jewelers, Charles & Colvard, Ritani and AUrate.
Truthfully, if you're ever unsure of your ring size, it's always wiser to size up. It's much easier to resize a ring that's too big than it is to resize a ring that's too small, provided the ring can be resized at all.
A proper fitting ring should slide over your knuckle with a little friction and fit snugly on your finger, but not too tight. You should feel resistance and need to apply a little extra force to remove the ring backwards over your knuckle.
According to Landau, there's no such thing as too big a diamond—but she knows they're not for everyone. "It's so personal and it ultimately comes down to your lifestyle," she says. "To some, a 5-carat ring is so big it looks fake. For others, there's no limit."
The engagement ring stands for the promise of marriage, it symbolises devotion and commitment to the beloved partner. The shape of the ring already indicates its meaning: it is circular - without beginning and end - and thus it has become a universal sign of eternal love and faithfulness, perfection and infinity.
Top Questions About Ring's Return Policy. Ring offers a 30-day refund policy from the date you receive your order to request a full refund. Here are some resources to help you with your return from our Customer Support Team.
- Local jeweler or diamond exchange.
- Local cash for gold/silver/diamond store.
- Local pawn shops.
- Jewelry auctions.
- Consignment shops.
- Marketplaces like Etsy and eBay.
Wear It Proud for Closure
Since divorce rings are still relatively rare, you can wear this on any finger, although many people put it on the ring finger of their left hand to take the place of the marriage band.
Many newly engaged people wonder if it is okay to sleep with their engagement ring on. The answer is that it's not recommended. Sleeping with your engagement ring on can put unnecessary pressure on your ring, which can bend prongs.
Traditionally, an engagement ring is returned to the giver if the bride-to-be initiated the break-up or if it was mutual. If the giver ended the relationship, the wearer often keeps the ring or is given the option on what to do with the ring.
For example, the heat of summer causes many of us to retain more water, which leads to swelling in our fingers. Just a small amount of swelling can make a big difference in how your rings feel. As a result, even perfectly-sized rings will often feel tight in the summer.
Here is what you will want to know. So, why are my rings tight in the morning? Rings will likely feel tighter in the morning than in the evening due to our natural body temperature changes throughout the night. At night, rings will feel looser as your body temperature cools to allow you to sleep.
According to Neil Dutta, Managing Director of Angelic Diamonds who create bespoke jewellery, just 5% of their rings – engagement or otherwise – are returned.
That's why cut is the most important of the 4Cs—if a diamond is poorly cut, no clarity grating, color grading, or carat weight will make up for it. The diamond will look dull and glassy. When a diamond is cut to the proper proportions and symmetry, it will return light out of its top.
Like most beryls, morganite makes an excellent jewelry stone. It has both the hardness and durability for daily wear in any kind of jewelry. Although violet and peach are possible morganite colors, the most common color for this stone is pink.
Brilliant Earth Group's analyst rating consensus is a 'Strong Buy. This is based on the ratings of 5 Wall Streets Analysts. When is Brilliant Earth Group's upcoming earnings report date? Brilliant Earth Group's upcoming earnings report date is Nov 10, 2022 which is in 57 days.
Can a jeweler tell if a diamond is lab created? Professional jewelers and gemologists cannot tell the difference between a lab created diamond and a natural one just by looking at it with the naked eye.
Lab-grown diamond cons: Investment value yet to be proven (some experts predict they will have little to no resale value as the sector grows and supply outstrips demand) They are a product of technology, not nature, which for some people lacks emotional punch.
In short, no, they don't. The price of a lab-grown diamond is determined the same way as a natural diamond, but you'll pay less and potentially lose more. A natural diamond holds around 50% of its value if you were to sell it at some point. A lab-grown diamond has little to no resale value at all.
The bottom line: Overall, lab grown stones share the same physical and chemical properties as natural diamonds. Lab grown diamonds are real diamonds that last forever but are an estimated 30% less expensive than mined diamonds. Overall, neither diamond is “better.” They are not in competition with one another.
Lab-grown diamonds yellowish and bluish tint
Well, it's because these diamonds contain nitrogen. It can happen both in natural and lab-grown diamonds.
Moissanites are nearly as hard as lab-grown diamonds, scoring a 9.25 on the Mohs Hardness Scale. This makes them very strong and suitable for daily wear. Moissanite has a higher refractive index, helping them exhibit a different kind of brilliance than a lab-grown diamond.
Is Brilliant Earth a good company to work for? Brilliant Earth has an overall rating of 3.4 out of 5, based on over 255 reviews left anonymously by employees. 54% of employees would recommend working at Brilliant Earth to a friend and 53% have a positive outlook for the business.
Diamond Selection: Are Blue Nile Diamonds Legit? Blue Nile diamonds are absolutely legit. But because they cost less than diamonds at brick-and-mortar retailers, it's understandable how someone shopping for a diamond might be skeptical. The price difference is all in the business model.
Is James Allen Good Quality? James Allen offers excellent quality rings at prices much cheaper than traditional jewelry stores. Every diamond is certified by GIA, AGS or IGI. So you can trust that you're getting the real thing.
Blue Nile offers an exclusive assortment of lab-grown diamond jewelry from Lightbox. Lightbox creates their beautiful colored stones by adding a gas mix to the CVD reactor and combining this with treatments that are incorporated at the end of the synthesis process.
Awesome place to work!
I love working at Brilliant Earth - the people are so nice and happy to be working that it makes it easy to also be excited to work! Management and coworkers are all very supportive and team players. The benefits are great too. Overall, really happy to be at Brilliant Earth!
Platinum isn't superior to gold; it is costlier but almost similar to white gold. Platinum jewelry isn't necessary, considering that both 18K and 14K are durable enough for daily wear. Also, Platinum scratches more quickly and needs more care during wear. White gold has a classic look and is a stunning metal mixture.
Bottom line: Costco can be a good choice if you're looking for low pricing plus in-person shopping. Overall, Costco diamonds are of decent quality and offer great value, as long as they're GIA certified. You can find a ring for 50% less than at other big-name jewelry stores.
The main difference between James Allen and Blue Nile is James Allen offers more setting designs, while Blue Nile has a larger selection of jewelry products. James Allen also has free diamond consultation. Both offer certified diamonds at competitive prices, 360-degree videos, and free returns.
Because 14k gold contains a higher percentage of alloyed metals it provides more durability and resistance to wear and tear. 14k gold can be an excellent choice for those with more active lifestyles. 18k yellow gold has a brighter and more vivid appearance.
JAMES AVERY. Hallmark(s): "JA" Information: Founded in 1954 by James Avery in Kerrville, Texas. Works primarily in silver and gold. James Avery.
In August 1970, Allen was convicted of Singleton's murder and sentenced to 100 to 200 years in prison. He was released on parole in April 1983.
“ Our position is lab-grown diamonds are not a luxury material. We don't see a role for them in a luxury brand ,” Hart said. “They have their use and they have their place, but I think luxury consumers will continue to desire the rarity and amazing story of natural diamonds.”
Lab-made diamonds typically have good clarity. Like a high-quality natural diamond, lab-made diamonds won't get cloudy.
Lab-created diamonds have very little to no resale value. That means if you buy a lab-created diamond, you won't be able to reap any part of what you paid for it. For example, if you bought this 1.20ct lab-created diamond from James Allen, you'd have a beautiful stone, yet no jeweler will buy it back.