Macy's Perfume Return Policy (Without Receipt, Used/Opened, Exchange) (2023)

Bought a fragrance from Macy’s and don’t like it? Wondering if Macy’s will take it back? Don’t worry!

Because almost every department store will have a return policy for perfumes, Macy’s is no exception.

Generally, a store’s return policy for perfumes will be the same as its return policy for other merchandise.

So, if you have a receipt, you’ll likely be able to get a refund in the form of your original payment method.

If you don’t have a receipt, you may receive store credit for the item’s lowest sale price.

Keep on reading to find out about Macy’s Perfume Return Policy with & without the original receipt, how many days you have to make a return, its exchange policy, how refunds are processed, and more!

Macy’s Perfume Return Policy In 2022?

Macy’s perfume return policy in 2022 states that customers can return fragrances within 60 days of purchase as long as they are unused and in the original packaging.

If you do not have a receipt, then you may be able to receive store credit in the form of a Macy’s gift card.

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This store credit equals the lowest advertised price of the perfume bottle in the last 180 days.

If you purchased the product online, then the store credit will be equal to the lowest sale price of the fragrance in the last 180 days.

As per the policy, even opened bottles with minimal use will be accepted for returns or exchanges at Macy’s stores.

If you have any questions about the policy, you can contact Macy’s customer service at 00 1 513-573-7912.

In-Store Return Policy

Check out the table below to get an idea about Macy’s In-store perfume return policy –

In-Store PolicyInformation
No ReceiptAllowed
Time Limit60 Days
Refund With ReceiptFull Refund
Refund Without ReceiptStore Credit

For in-store returns, the deadline is 30 days from the date of purchase. So, you can return a bottle of perfume you bought with or without a receipt within 60 days.

Policy For Online Purchases

Here’s the Macy’s return policy on perfumes when you ordered online –

Online PolicyInformation
Without ReceiptAllowed
Deadline60 Days
Refund ProcessingOriginal Payment Method
Gift Card/Store Credit
In-store ReturnsNot Allowed
Returns ProcessingBy Mail Only

When bought online, Macy’s accepts perfume returns within 60 days of purchase. So, it’s the same time limit as applicable to in-store purchases.

One important thing to note is that you will have to return the fragrance only via mail and should not take it back to a Macy’s near you!

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Time Limit

Looking to return a fragrance to Macy’s? Wondering how long does Macy’s allow you to return a fragrance for?

You have a deadline of 60 days from the date of purchasing the perfume to return it back to Macy’s either in-store or via mail.

However, this time limit varies from brand to brand. For example, the Gucci merchandise bought at Macy’s comes with a 14-day return policy.

So, there will be some restrictions that you can get to know by asking a store associate in-store or by dialing the customer care number.

Used or Opened Perfume Bottles

Yes, you can return an opened bottle of perfume to Macy’s as of 2022. However, returns work as per the discretion of the store manager.

The store manager will check the original packaging, the tag (if any), and look for any damages or usage and come up with a decision on whether to accept or decline your return.

In most cases, Macy’s will accept your perfume bottle return but if the store manager thinks that you are misusing or abusing the store’s return policy, he/she will reject it right away.

So, when asked about the return, explain a good reason why you are not satisfied with the fragrance and try to keep it simple and reasonable!

Without The Box Returns

As per Macy’s return policy, original packaging is a must if you want to return any item including perfumes.

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So, you will require to box the perfume and attach the shipping label and leave it at the courier service in the case of an online purchase.

If you bought the fragrance in-store, you can return it back at the same store or any other nearest Macy’s in its original packaging.

Without a box, a Macy’s store manager will not be satisfied with your return and may offer you a partial refund or a store credit instead of issuing a refund to your original payment method.

Without Receipt Policy

Macy’s will accept your perfume return even when you don’t have the original receipt or a copy of the receipt.

However, as there’s no receipt, the store will process the refund in the form of store credit or by providing a balance on a Macy’s gift card.

In many cases, the store manager will allow you to return the fragrance only if you agree to exchange it for an identical one.

So, in order to avoid exchange or a partial refund, or store credit, you must show the original receipt of your purchase.

Does Macy’s Look Up Receipts?

Yes, Macy’s will look up your receipt by making use of the card details you provide.

So, it will be really easy for the store to find the receipt when the payment was done using a credit card or debit card.

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In the case of cash transactions, it will be hard to look up but still a store associate may pull out your purchase information by entering important info like the date of purchase, time of purchase, cost of the product, etc.

Refund Policy

Macy’s will provide a full refund to your original payment method in case you return a perfume bottle within the 60-day time limit.

If this time period is over and you bring back a fragrance for a return, exchange, or refund, Macy’s will right away reject your request.

In order to get a full refund, you will have to show the original receipt and the product should be in its original packaging with no damage.

In the case of no receipt, used perfumes, and opened bottles, Macy’s may provide you a refund as a store credit that’ll be equal to the lowest advertised price in the last 180 days.

This store credit will be issued in the form of a Macy’s gift card that can be later used for in-store purchases at Macy’s stores across the U.S and online purchases on


Macy’s perfume return policy has some restrictions you need to know –

  • Merchandise including perfumes of brands such as Gucci, Tous, & Longchamp are returnable only within 14 days of purchase.
  • Burberry Perfume bottles are returnable within 30 days of purchase only if you show the original receipt and the original tags are still attached.
  • Burberry and Louis Vuitton perfumes need to be returned only at Macy’s Herald Square store in a 30-day time period.
  • Macy’s Backstage perfumes must be returned within a 30-day period with tags attached and an original receipt is a must!
  • Bluemercury perfumes bought at Macy’s are returnable within 60 days of purchase at any nearby Macy’s store or by mail if bought online.
  • Perfumes bought from Macy’s Last Act clearance sale section are not eligible for returning whatsoever!


At Macy’s, you are allowed to return perfume bottles or fragrances, or scents within 60 days of purchase even without a receipt. However, in order to get a full refund issued to your original payment method, the bottle should be in its original packaging with tags attached and not opened or used without any damage. No receipt returns are processed by providing a refund as a store credit that equals the lowest sale price of the perfume in the last 180 days.


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