PAN-OS 10.2.1 Known Issues (2022)

PAN-OS® 10.2.1 known issues.

The following list includes only outstanding known issuesspecific to PAN-OS

®

10.2.1. This list includes issuesspecific to Panorama™, GlobalProtect™, VM-Series plugins, and WildFire®,as well as known issues that apply more generally or that are notidentified by an issue ID.

Issue ID

Description

WF500-5781

The WildFire appliance might erroneouslygenerate and log the following device certification error:

Device certificate is missing or invalid. It cannot be renewed.

WF500-5754

In WildFire appliance clusters, issuingthe

show cluster controller

CLI command generatesan error when an IPv6 address is configured for the management interfacebut not for the cluster interface.

Workaround:

Ensureall WildFire appliance interfaces that are enabled use matchingprotocols (all IPv4 or all IPv6).

WF500-5632

The number of registered WildFire appliancesreported in Panorama () does not accurately reflect thecurrent status of connected WildFire appliances.

PAN-196758

On the Panorama management server, pushinga configuration change to firewalls leveraging SD-WAN erroneouslyshow the auto-provisioned BGP configurations for SD-WAN as beingedited or deleted despite no edits or deletions being made whenyou

Preview Changes

( or ).

PAN-194826

(

WF-500 appliance only

) Systemlog forwarding does not work over a TLS connection.

PAN-194708

URL filtering logs ()erroneously truncate a 16KB Header value and do not display theHeader values that follow the truncated 16KB header.

For example,a URL filtering log has 5 Headers. The second Header has a 16KBvalue. In the URL filtering log, the first header and the valueare displayed, second Header value is truncated, and remaining threeheaders are not displayed.

PAN-194519

(

PA-5450 firewall only

) Tryingto configure a custom payload format under yieldsa Javascript error.

PAN-194515

(

PA-5450 firewall only

) The Panoramaweb interface does not display any predefined template stack variablesin the dropdown menu under .

Workaround:

Configurethe log interface IP address on the individual firewall web interfaceinstead of on Panorama.

PAN-193452

The PA-220 firewall reaches the maximumdisk usage capacity multiple a day that requires a disk cleanup.A critical system log ()is generated each time the firewall reaches maximum disk usage capacity.

PAN-193251

If SAML is configured as the authenticationmethod for GlobalProtect, authentication on the Portal page is not successfulin the browser.

Workaround:

Use the GlobalProtect app installedon the endpoint to authenticate.

PAN-192403

(

(Video) Upgrading the Palo Alto OS

PA-5450 firewall only

) There isno commit warning in the web interface when configuring the management interfaceand logging interface in the same subnetwork. Having both interfacesin the same subnetwork can cause routing and connectivity issues.

PAN-190735

Certain webpages that use chunked-encodeddata transfers might not load properly when analyzed by Advanced URLFiltering cloud inline categorization.

PAN-190727

(

PA-5450 firewall only

) Documentationfor configuring the log interface is unavailable on the web interface andin the PAN-OS Administrator’s Guide.

PAN-189395

This issue isnow resolved. See

PAN-OS 10.2.2 Addressed Issues

.

Running any version of PAN-OS 10.2.1 ona PA-400 Series firewall can cause the dataplane process to restart unexpectedlyand trigger a crash.

PAN-189380

After you successfully upgrade a PA-3000Series firewall to PAN-OS 10.2.0 or later release and Enterprisedata loss prevention (DLP) plugin 3.0.0 or later release, the first configurationpush from the Panorama management server causes the firewall dataplaneto crash.

Workaround:

Restart the firewall to restore dataplanefunctionality.
  1. Log in to the firewall CLI.

  2. Restart the firewall.

    admin>

    request restart system

PAN-189111

After deleting an MP pod and it comes up,the

show routing

command output appearsempty and traffic stops working.

PAN-189076

On a firewall with Advanced Routing enabled,OSPFv3 peers using a broadcast link and a designated router (DR) priorityof 0 (zero) are stuck in a two-way state after HA failover.

Workaround:

Configureat least one OSPFv3 neighbor with a non-zero priority setting inthe same broadcast domain.

PAN-189057

This issue isnow resolved. See

PAN-OS 10.2.2 Addressed Issues

.

On the Panorama management server, Panoramaenters a

non-functional

state due to

php.debug.log

lifetaking up too much space.

Workaround:

Disable the debugflag for Panorama.
  1. Log in to the Panorama web interface.

  2. In the same browser you are logged into the Panorama webinterface, enter the following URL.

    https://<panorama_ip>/debug

  3. Uncheck (disable)

    Debug

    .

  4. (

    HA configuration

    ) Repeat this step on each Panoramahigh availability (HA) peer if Panorama is in a HA configuration.

PAN-188904

Certain web pages and web page contentsmight not properly load when cloud inline categorization is enabledon the firewall.

PAN-188489

On the Panorama management server, dynamiccontent updates are not automatically pushed to VM-Series firewalls licensedusing the Panorama Software Firewall License plugin when

Automaticallypush content when software device registers to Panorama

() is enabled.

PAN-188358

After triggering a soft reboot on a M-700appliance, the Management port LEDs do not light up when a 10G Ethernet cableis plugged in.

(Video) Upgrading Firewall PAN-OS Software - Palo Alto Networks

PAN-188064

The SCP Server Profile configuration ( are not automatically deleted afterdowngrade from PAN-OS 10.2.0 to PAN-OS 10.1 or earlier release.

PAN-187685

On the Panorama management server, the Template Statusdisplays no synchronization status ()after a bootstrapped firewall is successfully added to Panorama.

Workaround:

Afterthe bootstrapped firewall is successfully added to Panorama, log in to the Panorama web interface andselect .

PAN-187643

If you enable SCTP security using a Panoramatemplate when

SCTP INIT Flood Protection

is enabledin the Zone Protection profile using Panorama and you commit allchanges, the commit is successful but the

SCTP INIT

optionis not available in the Zone Protection profile.

Workaround:

Logout of the firewall and log in again to make the

SCITINIT

option available on the web interface.

PAN-187612

On the Panorama management server, not alldata profiles () are displayedafter you:

  • Upgrade Panorama to PAN-OS 10.2 and upgradethe Enterprise DLP plugin to version 3.0.

  • Downgrade Panorama to PAN-OS 10.1 and downgrade the EnterpriseDLP plugin to version 1.0.

Workaround:

Login to the Panorama CLI and reset the DLP plugin.

admin > request plugins dlp reset

PAN-187429

This issue isnow resolved. See

PAN-OS 10.2.2 Addressed Issues

.

On PA-3400 & PA-5400 series firewalls(minus the PA-5450), the CLI and SNMP MIB walk do not display theModel and Serial-number of the Fan tray and PSUs.

PAN-187407

The configured Advanced Threat Preventioninline cloud analysis action for a given model might not be honoredunder the following condition: If the firewall is set to

Holdclient request for category lookup

and the action setto

Reset-Both

and the URL cache has beencleared, the first request for inline cloud analysis will be bypassed.

PAN-187370

On a firewall with Advanced Routing enabled,if there is also a logical router instance that uses the defaultconfiguration and has no interfaces assigned to it, this will resultin terminating the routed and zebrad daemons in the firewall duringcommit.

Workaround

: Do not use a logical router instancewith no interfaces bound to it.

PAN-187234

Certain web pages submitted for analysisby Advanced URL Filtering cloud inline categorization might experiencehigh latency.

PAN-186913

This issue isnow resolved. See

PAN-OS 10.2.2 Addressed Issues

.

On the Panorama management server,

ValidateDevice Group

( erroneouslyissues a CommitAll operation instead of a ValidateAll operationwhen multiple device groups are included in the push and resultsin no configuration validation.

Workaround:

Validatedevice group configurations using one of the following methods.
  • Select only one device group whenyou

    Validate Device Group

    for a

    Commitand Push

    to managed firewalls.

  • To validate multiple device groups, select first. Afterthe device group configuration is committed to Panorama, select and

    ValidateDevice Group

    to validate multiple device groups.

PAN-186283

Templates appear out-of-sync on Panoramaafter successfully deploying the CFT stack using the Panorama plugin forAWS.

Workaround

: Use to synchronizethe templates.

PAN-186282

On HA deployments on AWS and Azure, Panoramafails to populate match criteria automatically when adding dynamic addressgroups.

Workaround:

Reboot the Panorama HA pair.

PAN-186262

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The Panorama management server in Panoramaor Log Collector mode may become unresponsive as Elasticsearch accumulatesinternal connections related to logging processes. The chances Panoramabecomes unresponsive increases the longer Panorama remains poweredon.

Workaround:

Reboot Panorama if it becomes unresponsive.

PAN-186134

On the Panorama management server, performinga

Commit and Push

(

Commit > Commitand Push

) may intermittently not push the committedconfiguration changes to managed firewalls.

Workaround:

Select

Commit >Push to Devices

to push the committed configurationchanges to your managed firewalls.

PAN-184708

Scheduled report emails () are not emailed if:

  • A scheduled report email containsa Report Group ()which includes a SaaS Application Usage report.

  • A scheduled report contains only a SaaS Application Usage Report.

Workaround:

Toreceive a scheduled report email for all other PDF report types:
  1. Select andremove all SaaS Application Usage reports from all Report Groups.

  2. Select andedit the scheduled report email that contains only a SaaS Application Usagereport. For the Recurrence, select

    Disable

    andclick

    OK

    .

    Repeat this step for all scheduledreport emails that contain only a SaaS Application Usage report.

  3. Commit

    .

    (

    Panorama managed firewalls

    )Select

PAN-184702

On the Panorama management server, an M-700 appliancein Log Collector mode fails to connect to Panorama when added asa managed collector ().

Workaround:

Log in to the M-700 CLI and recover the Log Collector connectivityto Panorama.

PAN-184474

When the firewall has Advanced Routing enabled,a static route stays active after the interface goes down.

Workaround

:For firewalls that support Bidirectional Forwarding Detection (BFD),configure BFD for the static route.

PAN-184406

Using the CLI to add a RAID disk pair toan M-700 appliance causes the dmdb process to crash.

Workaround:

Contactcustomer support to stop the dmdb process before adding a RAID diskpair to a M-700 appliance.

PAN-183404

Static IP addresses are not recognized when"and" operators are used with IP CIDR range.

PAN-182734

On an Advanced Routing Engine, if you changethe IPSec tunnel configuration, BGP flaps.

If you use multiple log forwarding cards(LFCs) on the PA-7000 series, all of the cards may not receive allof the updates and the mappings for the clients may become out of sync,which causes the firewall to not correctly populate the Source Usercolumn in the session logs.

PAN-181823

On a PA-5400 Series firewall (minus thePA-5450), setting the peer port to forced 10M or 100M speed causesany multi-gigabit RJ-45 ports on the firewall to go down if theyare set to Auto.

PAN-180661

On the Panorama management server, pushingan unsupported Minimum Password Complexity ()to a managed firewall erroneously displays

commit time out

asthe reason the commit failed.

PAN-180104

When upgrading a CN-Seriesas a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connectto CN-MGMT pod if the Kubernetes cluster previously had a CN-Seriesas a DaemonSet deployment running PAN-OS 10.0 or 10.1.

(Video) Webinar: Security and Compliance with PostgreSQL by Boriss Mejías

Workaround

:Reboot the worker nodes before upgrading to PAN-OS 10.2.

PAN-178194

A user interface issue in PAN-OS rendersthe contents of the

Inline ML

tab in the

URLFiltering Profile

inaccessible on firewalls licensedfor Advanced URL Filtering. Additionally, a message indicating thata

License required for URL filtering to function

isunavailable displays at the bottom of the UI. These errors do notaffect the operation of Advanced URL Filtering or URL FilteringInline ML.

Workaround:

Configuration settings for URL FilteringInline ML must be applied through the CLI. The following configurationcommands are available:
  • Define URL exceptions forspecific web sites—

    admin#

    set profiles url-filtering <url_filtering_profile_name> mlav-category-exception

    • Configuration settings for each inline ML model—

      admin#

      set profiles url-filtering <url_filtering_profile_name> mlav-engine-urlbased-enabled

PAN-177455

This issue isnow resolved. See

PAN-OS 10.2.2 Addressed Issues

.

PAN-OS 10.2.0 is not supported on PA-7000Series firewalls with HA (High Availability) clustering enabledand using an HA4 communication link. Attempting to load PAN-OS 10.2.0on the firewall causes the PA-7000 100G NPC to go offline. As aresult, the firewall fails to boot normally and enters maintenancemode. HA Pairs of Active-Passive and Active-Active firewalls arenot affected.

PAN-176156

Executing

show running resource-monitor

withthe

ingress-backlogs

option produces thefollowing server error:

Dataplane is not up or invalid target-dp(*.dp*)

.

PAN-175915

When the firewall is deployed on N3 andN11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection isenabled in the Mobile Network Protection Profile, the traffic logsdo not display network slice SST and SD values.

PAN-174982

In HA active/active configurations where,when interfaces that were associated with a virtual router weredeleted, the configuration change did not sync.

PAN-172274

When you activate the advanced URL filteringlicense, your license entitlements for PAN-DB and advanced URL filteringmight not display correctly on the firewall — this is a displayanomaly, not a licensing issue, and does not affect access to theservices.

Workaround:

Issue the following command toretrieve and update the licenses:

license request fetch

.

PAN-172132

QoS fails to run on a tunnel interface (forexample, tunnel.1).

PAN-171938

No results are displayed when you

Show ApplicationFilter

for a Security policy rule ().

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(Video) Logic Pro X 10.2.1: What's New in Logic Pro X 10.2.1 - 1. Intro FX Plugins

FAQs

What is the Pan-OS latest version? ›

Contact our 24/7/365 world wide service incident response hotline.
...
Your Palo Alto Networks next-generation firewall can support the latest version and features of PAN-OS 10.0 if it is one of the following:
  • PA-220.
  • PA-800 series.
  • PA-3200 series.
  • PA-5200 series.
  • PA-7000 series (depending on the blades)
  • VM series.

Is it possible to upgrade Pan-OS without a license? ›

Yes, PAN-OS versions can be upgraded without a support license if it's done manually.

What does Pan-OS mean? ›

Panos (operating system), a computer operating system used by some products of Acorn Computers in the 1980s. Panos Network, a network of independent non-governmental institutes involved in communication for development.

What OS is pan-OS based on? ›

PAN-OS is a hardened operating system based on Linux that provides a secure, enterprise grade environment for executing Palo Alto's network security capabilities. PAN-OS 9.0 includes over 60 new features and tools that can be deployed on Palo Alto Networks security platforms.

How do I find my PAN-OS version? ›

PAN-OS
  1. The * under the B column indicates the base version. ...
  2. The Loaded column displays the date the image was downloaded.
  3. Using the "debug swm info" command, the CLI output will display only the downloaded and activated software.
  4. Another CLI command "show system info" will display the current activated software.
26 Sept 2018

How do I update my OS in Palo Alto? ›

  1. Upgrade the VM-Series PAN-OS Software (Standalone)
  2. Upgrade the VM-Series PAN-OS Software (HA Pair)
  3. Upgrade the VM-Series PAN-OS Software Using Panorama.
  4. Upgrade the PAN-OS Software Version (VM-Series for NSX) ...
  5. Upgrade the VM-Series Model.
  6. Upgrade the VM-Series Model in an HA Pair.
8 Aug 2022

What is the latest version of Palo Alto firewall? ›

  • Version 10.0 (EoL)
  • Version 9.0 (EoL)

How do I manually download Pan-OS? ›

Newer PAN-OS versions can be downloaded directly from the firewall GUI (recommended). Alternatively, they can be downloaded from https://support.paloaltonetworks.com and then upload it manually.

Can you use Palo Alto without license? ›

Palo Alto provides all routing features plus IPsec tunnels without any license - license subscriptions are only required for security bundles.

Is Palo Alto firewall hardware or software? ›

Palo Alto Networks Next-Generation Firewalls

At the core of this platform is the next-generation firewall, which delivers visibility and control over applications, users, and content within the firewall using a highly optimised hardware and software architecture.

How does Palo Alto firewall work? ›

The only firewall to identify, control, and inspect your SSL encrypted traffic and applications. The only firewall with real-time (line-rate, low-latency) content scanning to protect you against viruses, spyware, data leakage, and application vulnerabilities based on a stream-based threat prevention engine.

What is WildFire in Palo Alto? ›

Palo Alto WildFire is a cloud-based service that provides malware sandboxing and fully integrates with the vendor's on-premises or cloud-deployed next-generation firewall (NGFW) line. The firewall detects anomalies and then sends data to the cloud service for analysis.

Which Pan-OS feature improves visibility and prevention of malware? ›

Palo Alto Networks Next Generation Firewalls (NGFW) give security teams complete visibility and control over all network using powerful traffic identification, malware prevention, and threat intelligence technologies.

Does panorama run pan-OS? ›

Panorama can manage firewalls running PAN-OS versions that match the Panorama version or are earlier than the Panorama version. The exception is that Panorama 6.1 and later versions cannot push configurations to firewalls running PAN-OS 6.0. 0 through 6.0. 3.

What is Palo Alto Panorama? ›

Panorama is a centralized management system that provides global visibility and control over multiple Palo Alto Networks next generation firewalls through an easy to use web-based interface.

How do I find my software version in Palo Alto? ›

To display a list of available PAN-OS software, use the following command:
  1. > request system software info.
  2. > request system software check.
  3. > request system software download version 6.1.2.
  4. > request system software install version 6.1.2.
  5. > request restart system.
26 Sept 2018

How do I know what version of Palo Alto I have? ›

you can check the Pan-OS version on the dashboard ( when access via web ) ,you will see the software version installed. Or you can go on the device tab then click software on the left of your browser .

How do I factory reset my Palo Alto? ›

Factory Reset Palo Alto Networks Firewall Easy - YouTube

How do you manually import and install pan OS from GUI? ›

Panorama
  1. In scenarios where Palo Alto Networks firewall has no internet connectivity, users can resort to manually upload PAN OS file to firewall using the path "Device>Setup>Software>upload" on GUI. ...
  2. PANOS 7.1 or older.
22 Nov 2019

What versions does panorama support? ›

  • Version 10.0 (EoL)
  • Version 9.0 (EoL)
  • Version 8.1 (EoL)
1 Sept 2022

How do I update my Palo Alto firewall offline? ›

Upgrading Software on Palo Alto Firewalls Without Internet Connections
  1. Step 1 – Download the PAN-OS Software Image. ...
  2. Step 2 – Upload the image file to the firewall. ...
  3. Step 3 – Apply the update using the CLI. ...
  4. Step 4 – Reboot the firewall.
2 Feb 2018

What OS does Palo Alto use? ›

PAN‑OS® is the software that runs all Palo Alto Networks® next-generation firewalls.

Is Palo Alto the best firewall? ›

Palo Alto Networks NG Firewalls is #5 ranked solution in best firewalls. PeerSpot users give Palo Alto Networks NG Firewalls an average rating of 8.6 out of 10. Palo Alto Networks NG Firewalls is most commonly compared to Azure Firewall: Palo Alto Networks NG Firewalls vs Azure Firewall.

How Palo Alto is different from other firewalls? ›

With Palo Alto

It is unlike legacy firewalls that identify applications only by protocol and port number. It uses packet inspection and a library of application signatures to distinguish between applications with the same protocol and port and identify potentially malicious applications that use non-standard ports.

How do I take panorama backup with Palo Alto firewall? ›

Go to Panorama > Setup > Operations.
...
Steps
  1. Go to Panorama > Managed Devices.
  2. Click Manage in the Backups column for a device. This brings up a window showing saved and committed configurations for the device.
  3. Click Load to restore the selected configuration to the device.
  4. To remove a saved configuration, click .
25 Sept 2018

How do I upgrade my pa virtual machine? ›

  1. Upgrade the PAN-OS Software Version (Standalone Version)
  2. Upgrade the PAN-OS Software Version (HA Pair)
  3. Upgrade the PAN-OS Software Version Using Panorama.
  4. Upgrade the PAN-OS Software Version (VM-Series for NSX) Upgrade the VM-Series for NSX During a Maintenance Window. ...
  5. Upgrade the VM-Series Model.
5 Aug 2022

How do I downgrade my Palo Alto firewall command line? ›

Palo Alto firewall - How to downgrade or revert to the previous...
  1. Verify that the previous PAN-OS version in use prior to the upgrade is still loaded on the partition and is revertable with the CLI command: debug swm status.
  2. To boot from the partition in use prior to the upgrade, issue the command: debug swm revert.
5 Jul 2020

Is Palo Alto better than Cisco? ›

Cisco Firepower NGFW is ranked 9th in Firewalls with 19 reviews while Palo Alto Networks WildFire is ranked 1st in Advanced Threat Protection with 9 reviews. Cisco Firepower NGFW is rated 7.8, while Palo Alto Networks WildFire is rated 8.8.

How much is a Palo Alto license? ›

$613.55

What is the difference between Cisco ASA and Palo Alto firewall? ›

The main difference between Cisco ASA and Palo Alto is that Cisco ASA has integrated deep packet inspection, giving the visibility over every bit of traffic on the network, whereas Palo Alto Networks only inspects traffic as it passes through its gateway device, giving the active security without allowing any threat to ...

Which firewall is best? ›

Top 10 Firewall Hardware Devices in 2022
  1. Bitdefender BOX. ...
  2. Cisco Firepower. ...
  3. CUJO AI Smart Internet Security Firewall. ...
  4. Fortinet FortiGate® 6000F Series. ...
  5. Netgear ProSAFE. ...
  6. Palo Alto Networks PA-7000 Series. ...
  7. Netgate pfSense Security Gateway Appliances. ...
  8. SonicWall Network Security Firewalls.
10 Jun 2022

Is Palo Alto firewall free? ›

It offers courseware at no cost to qualified universities, colleges, and high schools. The program includes hands-on labs, faculty training, and virtual firewalls.

Who uses Palo Alto Networks? ›

Companies using Palo Alto Networks PA-Series for Next Generation Firewall include: Southwest Airlines Co., a United States based Transportation organisation with 62333 employees and revenues of $15.80 billion, Banner Health, a United States based Non Profit organisation with 50000 employees and revenues of $12.00 ...

What are the 3 types of firewalls? ›

According to their structure, there are three types of firewalls – software firewalls, hardware firewalls, or both.

Why Palo Alto is the best firewall? ›

Most firewalls report flow rates without security protections enabled, and they even default their configuration to disabling all security features. Palo Alto Networks utilizes single-pass architecture, allowing us to inspect and protect traffic at high rates.

How Palo Alto is better than Fortinet? ›

Palo Alto Networks offers real-time protection, superior performance and simplified operations. Palo Alto Networks inline deep learning capabilities offer industry-first prevention of evasive threats, stopping over 40% more DNS attack vectors than Fortinet and any other vendor.

What is DNS sinkhole in Palo Alto? ›

The DNS sinkhole enables the Palo Alto Networks device to forge a response to a DNS query for a known malicious domain/URL and causes the malicious domain name to resolve to a definable IP address (fake IP) that is given to the client.

What is AutoFocus in Palo Alto? ›

AutoFocus is a cloud-based threat intelligence service that enables you to easily identify critical attacks, so that you can triage effectively and take action without requiring additional IT resources.

How many firewalls can panorama manage? ›

Panorama scales easily as your firewall deployment grows – a single, high-available pair of appliances can manage up to 5,000 virtual, container and physical Palo Alto Networks firewalls.

Which four models are the Palo Alto Networks next-generation firewall models? ›

The Palo Alto Networks® PA-3200 Series next-generation firewalls are designed for data center and internet gateway deployments. This series is comprised of the PA-3220, PA-3250, and PA-3260 firewalls. These models provide flexibility in performance and redundancy to help you meet your deployment requirements.

Why Palo Alto is being called as next-generation firewall? ›

Palo Alto is not only a next generation firewall but it is also the market leader based upon ratings, support, pricing and overall performance. A Palo Alto firewall has the ability to detect what traffic is doing and immediately stop threats from spreading by distributing protection.

How do I upgrade my Palo Alto 820? ›

Upgrading the Palo Alto OS - YouTube

Is Palo Alto firewall free? ›

It offers courseware at no cost to qualified universities, colleges, and high schools. The program includes hands-on labs, faculty training, and virtual firewalls.

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